Your Reservation Suite: an innovative, effective idea that is easy to use. Probably the best hotel concierge service since the birth of the web. Your Reservation is the first concierge suite for hotels that combines direct marketing tools, techniques of up and cross selling and customer satisfaction. Your Reservation Suite allows you to manage relations with customers before and after their stay at your hotel, enhancing the image of your facilities by promoting offers and services aimed at increasing client stay rates and expenditure. Quick and easy. Your reservation can be interfaced with management software to make it possible to completely automate the entire process of reception management. In stand alone mode the only activity that the back office is set to perform is to enter information in the registration form of the programme (the customer's name, date of arrival and departure). Upon confirmation of the data, Your Reservation automatically generates a personalized e-mail and sends it to the customer. Your Reservation takes care of the content. The e-mail text, in addition to confirming the reservation, contains a link that allows the user instant access to after sales services. Its contents are customized with the hotel image and a section dedicated to events in the city and are fully managed by communications professionals.